Stein's Garden & Home

My friend bought a 10 by 10 gazebo while visiting the Ashwaubenon location. They found the one on Wisconsin Ave had it for the delivery option. It was delivered as expected. July 20th 2019 she was able to have it fully assembled. She was able to sit in it for about 5 minutes before a freak storm blew over. It was found that the little stakes that came with it were not enough to hold in it place & if they were, it would not have blown into the neighbors yard. She has contacted the company who constructed the product was only willing to replace one panel. 80% of this item was totaled. She did write Stein's via email only to find they too will not back their product at all. Their has yet to be a response to her inquiries. She did got into the store for assistance and was greeted with a big F. U. "but not literally of course." She is an elderly woman who can not deal with this kind of stress. She wound up with a perforated ulcer & was unable to respond to this issue in a timely fashion. That time between this happening & her being able to reach out for help was a factor. Now she sits with a pile of useless twisted metal & a mosquito mesh she has no use for at all. She has been a long time gardening member with Stein's up until now. She made it clear she will no longer shop there & she has been posting many blogs online as well. She made notice to me that she found the plants at Steins also seen to be poorly cared for & not worth the purchase. She told me she will be getting her plants from either Home Depot or Honeymoon Acres from now on. Unlike Stein's, Menards recognizes loyal customers like her and gladly honored an even trade in store for a broken flood light for a new one, no receipt necessary. Stein's simply didn't give darn she has shopped their since their beginings. I purchased a drone from another company,, which was expensive. An act of God, wind gust, destroyed it. It was out of warranty. They still offered a huge 66% discount for a new one. I remain thier customer to this day because they back their product!

When we got here there was another truck parked getting unloaded. Down the road there’s a Pepsi factory and we parked there until the truck was down. We came back and entered and the rear of the trailer has to be close to the gate. No one was parked near the gate so we could park here. Lots of cars go around you it’s hard to back up and move. Almost hit an idiot staying behind me. No dock. They use a forklift.

Stein's used to be my go to garden store, sadly they are no longer. The past few seasons the quality and quantity of available plants has bottomed out! When you go to a NURSERY at the end of June and they are packing up the nursery yard for the season..... what the heck?! What happened to fall planting... hydrangea, mums, aster, hosta and even peonies do better when planted in the fall. Very very disappointing.